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Managing difficult conversations at work

27th January 2016 @ 9:45 am - 1:00 pm


Most of us dislike confrontation; we sometimes avoid it which can often lead to even more difficulty, misunderstandings and possible conflict.
In the current climate of recession and continued economic uncertainty, we may find ourselves working with reduced budgets, constant organisational change and ongoing performance issues, as people try to make sense of all this.

As a supervisor, team leader, manager or director, you may find yourself faced with having to conduct a number of difficult conversations either with your entire team, or with individuals within it.

This practical, participative workshop will allow you to discuss those issues in a confidential and safe environment, where you will have opportunity to try out different approaches and techniques with your colleagues to get the best outcome.


  •     To give constructive feedback without causing offence
  •     To develop a structure for running effective conversations
  •     To deal with emotional reactions during those conversations
  •     To choose a conflict resolution style that is more likely to achieve a  successful outcome
  •     To manage yourself in a calm, professional and ‘adult’ way.

Workshop outline

Why do we find some conversations or situations difficult?
Real-life challenging scenarios that you face at work
A constructive feedback technique
Exploring assumptions – about me/about the other party
Conflict-handling modes
The assertive manager – saying ‘no’ and choosing the right language
Emotional hijacking – when the other person plays the emotional card

Action planning

Who should attend?

Trustees, directors, managers, team leaders, supervisors or anyone who feels uncomfortable dealing with and managing difficult conversations or putting across tough messages.

This workshop will be run by Shirley Briggs

Shirley manages the PEACe service for LVSC and has been working for PEACe since 2006, supporting many hundreds of voluntary and community organisations in that time. Before joining PEACe Shirley worked for many years as a HR Manager in the social housing sector and latterly worked independently before joining PEACe. She is a qualified counsellor with a small private practice and has also trained as a workplace mediator.

Book now

This workshop is for voluntary & community organisations based in London only.  1 place allocated per organisation as these events are in high demand!

PLEASE NOTE: In the event of a no-show without 24 hours notice of cancellation, LVSC reserves the right to charge a fee of £50 per person. This is to ensure our administrative, catering and booking costs are covered.



27th January 2016
9:45 am - 1:00 pm
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Deirdre McGrath
0207 832 5817


Voluntary Action Islington
200a Pentonville Road
London, N1 9JP United Kingdom
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LVSC, 200a Pentonville Road, London N1 9JP Tel 020 7832 5830 Email info@lvsc.org.uk

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